What are your hours?

We can be reached Monday- Friday from 9:00am - 5pm and 9am-12pm on Saturday however we are also available 24/7, just call (203)220-8305.  All messages are returned promptly. After hour calls are usually answered. You can also email us at Info@ProPartyRentalCT.com

Where are you located?
We operate out of Trumbull CT. However, we do not have a showroom or shopfront.

Do you deliver and pick up?
Yes.  All orders placed with Pro Party Rental are delivered to you. 

 

Delivery and Pick up:

Delivery and pick-up of rental equipment priced by distance. 

Order minimums are required based on event location. Please contact our office to for delivery prices.

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Our crew will drop off equipment to an exterior covered space 1-3 days prior to your event. Delivery day and time are arranged the Monday before your event. If a specific day/time is required, additional fees may apply. 

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Tents are usually installed 1-3 days prior to the event date. The area must be clear of all obstructions prior to arrival of installation team. This includes, but not limited to; furniture and plants. Please schedule all landscaping to be done prior to install.

 

In Connecticut contact “Call Before You Dig” at 811 or 800-922-4455. This call should be made 3 days prior to your installation and is the client’s responsibility. Pro Party Rental is not responsible for any damage to underground utilities. 

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We will pick-up 1-2 days after your event. If a specific day/time/nights/weekend is required, additional fees may apply. Items should be ready for pick-up in the same location they were delivered and in the following condition-

• Chairs & Tables: broken down and stacked

• Linen: free of food and placed with rentals for return in the tote it was received in.

• Tents: left in place for professional takedown

 
Do you set up?
Yes. Tents, staging, lighting and dance floor prices include installation. Setup and take-down service is available (ex. tables, and chairs) at an additional cost. ARRANGEMENTS MUST BE MADE IN ADVANCE.
 
When do you require payment?
All orders require at 30% deposit to be confirmed. If your event lands on a Holiday week or weekend a 50% deposit is required.It can be called in with a credit card. The remainder of the balance is due PRIOR to delivery.

What is your cancellation policy?
Reservations on most items can be cancelled at any time with a few exceptions. However, deposit is non-refundable.  Tent sidewalls and tent heaters cannot be cancelled within 30 days of the event. 
 
What if I need to make changes to my order?
Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least two weeks prior to delivery. We will make every effort possible to meet your needs. 

 

Can I change my Linen colors?

Linens can be changed up until 10 days before the event.
 
Things to consider - Pole Tent vs. Frame Tent
Stake & Pole Tents are anchored into the ground around the perimeter of the tent. Tension is created by tying the tents poles firmly to the stakes in the ground. The peaks of these tents are created with tall center poles inside the tent. This style is common in back yards, parks or anywhere with an areas of grass that stakes can be driven in at least 3 feet deep.
 
Frame Tents are free-standing and are commonly used on asphalt, patios, decks and other areas where stakes cannot be driven into the ground. The tent top is strapped to the metal frame and the peak of the tent is created by the frame itself with no center poles.